Your privacy is very important to us. At HelpNinja we have a few fundamental principles that we follow:
We don’t ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason.)
We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
We don’t store personal information on our servers unless required for the on-going operation of our site.
Revmakx LLC (“HelpNinja”) operates several websites including helpninja.com. It is HelpNinja’s policy to respect your privacy regarding any information we may collect while operating our websites.
Like most website operators, HelpNinja collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. HelpNinja purpose in collecting non-personally identifying information is to better understand how HelpNinja visitors use its website. From time to time, HelpNinja may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
HelpNinja also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blogs. HelpNinja only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.
Gathering of Personally-Identifying Information
Certain visitors to HelpNinja websites choose to interact with HelpNinja in ways that require HelpNinja to gather personally-identifying information. The amount and type of information that HelpNinja gathers depends on the nature of the interaction. For example, we ask visitors who comment on our blog to provide a username and email address. Those who wish to receive HelpNinja updates via email, we collect their emails. For example, when you to sign up for an account, we ask for personal information, like your name, email address, telephone number or credit card to store with your account. When visitors comment on our blog, we ask them to provide a username and email address. For those who wish to receive HelpNinja updates via email, we collect their emails.
In each case, HelpNinja collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with HelpNinja. HelpNinja does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
HelpNinja may collect statistics about the behavior of visitors to its websites. For instance, HelpNinja may monitor the most popular pages on the helpninja.com site or use spam screened by the Akismet service to help identify spam. HelpNinja may display this information publicly or provide it to others. However, HelpNinja does not disclose personally-identifying information other than as described below.
Information We Share
HelpNinja discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on HelpNinja behalf or to provide services available at HelpNinja websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using HelpNinja websites, you consent to the transfer of such information to them.
HelpNinja will not rent or sell potentially personally-identifying and personally-identifying information to anyone.
Other than to its employees, contractors and affiliated organizations, as described above, HelpNinja discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when HelpNinja believes in good faith that disclosure is reasonably necessary to protect the property or rights of HelpNinja, third parties or the public at large.
If you are a registered user of an HelpNinja website and have supplied your email address, HelpNinja may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with HelpNinja and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum.
If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.
HelpNinja takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information, as discussed below.
We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold, in particular:
We encrypt all of our services using SSL.
We review our information collection, storage, and processing procedures, including physical security measures, to guard against unauthorized access to systems.
We restrict access to personal information to HelpNinja employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
If HelpNinja, or substantially all of its assets were acquired, or in the unlikely event that HelpNinja goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of HelpNinja may continue to use your personal information as set forth in this policy.
Comments and other content submitted to Disqus anti-spam service are not saved on our servers unless they were marked as false positives, in which case we store them long enough to use them to improve the service to avoid future false positives.
External services where the data is shared
Google Analytics – to track analytics of the account
Firebase – To store real-time data sets
Mailchimp – To send update and marketing emails
Amazon – Cloud hosting provider
Compliance and cooperation with regulatory authorities