Get to know how your team is serving customers and you can make the necessary changes to serve them better.
Know how your team handles your customer
With our team report. You will get the complete idea on how your team is performing. You can check in depth to an individual performance.
Keep a check on the happiness of your customer
Know if your customers are happy with the support they have received.
Know your efficiency of your team
With our productivity report, you can check how long it takes to respond and resolve customer queries.
Improve your self-serve doc
With the doc report you will be able to know what they are searching for. You can add or improve your articles accordingly.