Simple & Affordable help desk

Unlimited agents for one flat fee

With HelpNinja, you can...

Collaborate with your team

With your whole team on board, the answer to any complex query is just a mention away. And your whole team understands the impact they have on customers, first-hand.

Be personal

Your customers won't ever see a ticket ID. For them, it's plain old email.

Support your customers like a Ninja

Built with speed and efficiency in mind, increase your customer satisfaction ratings by replying to their queries faster.

Know how your customers feel

With our satisfaction rating system, your customer can express how they felt about your support and you can make improvements to your process to wow them everytime.

Top Features

Gmail Support

Send emails using your Gmail account for increased reputation.

Browser & Email Notifications

Receive notifications for any activities via email and your browser.

Slack Notifications

Get notifications on Slack and wow your customers by replying immediately.

Internal Notes

Talk to your team via internal notes, not visible to your customers.

Saved replies

Save answers to frequent queries and speed up your workflow.

Open tracking Coming soon

Know if your customer has read your previous email, before sending them another email.

Docs Coming soon

Let your customers help themselves with a knowledge base.

Reporting

Get comprehensive reports of your team's key performance metrics.

Integrations

Add your favorite services like MailChimp, Aweber, Shopify etc. to work with HelpNinja.

Agent collision

Avoid multiple replies to the same tickets by knowing if any else is working on a ticket.

More Features

Shortcuts

Answer customer queries swiftly like a ninja with our keyboard shortcuts.

Bulk Actions

With a single click assign members or add tags to multiple tickets.

Search

Search emails, customers and conversations all at once with our advanced search.

Custom SMTP settings

If you want to use your own SMTP services, it's easy and simple with HelpNinja.

Satisfaction ratings

Your customers can let you know how you handled them by clicking the link in their email.

Tags

Group emails with tags, so you can find them easily later.

Spam Filtering

Filter spam emails with a click of a button and the system learns from your action.

WordPress integrationComing soon

Integrate your support from inside WordPress for your clients. It makes it a breeze for them to reach out to you.

Auto BCC

Forward all your replies and emails to any other address. Works great if you are tracking your replies in your CRM.

API & Webhooks

Extend HelpNinja to your own needs. With our API you can pull conversations, reply to conversations and do more.

Forward in conversations Coming soon

You can forward an email to someone outside of your team or to your any other software from a conversation.

Pricing

Standard

$ 29 / month
  • 1 Mailbox
  • 3 Agents

Pro

$ 49 / month
  • Unlimited Mailboxes
  • Unlimited Agents
Popular

© Copyrights 2018. HelpNinja. All rights reserved · [email protected]