Simple & Affordable help desk
Unlimited agents for one flat fee
With HelpNinja, you can...
Collaborate with your team
With your whole team on board, the answer to any complex query is just a mention away. And your whole team understands the impact they have on customers, first-hand.
Your customers won't ever see a ticket ID. For them, it's plain old email.
Support your customers like a Ninja
Built with speed and efficiency in mind, increase your customer satisfaction ratings by replying to their queries faster.
Know how your customers feel
With our satisfaction rating system, your customer can express how they felt about your support and you can make improvements to your process to wow them everytime.
Send emails using your Gmail account for increased reputation.
Browser & Email Notifications
Receive notifications for any activities via email and your browser.
Get notifications on Slack and wow your customers by replying immediately.
Talk to your team via internal notes, not visible to your customers.
Save answers to frequent queries and speed up your workflow.
Know if your customer has read your previous email, before sending them another email.
Docs Coming soon
Let your customers help themselves with a knowledge base.
Get comprehensive reports of your team's key performance metrics.
Add your favorite services like MailChimp, Aweber, Shopify etc. to work with HelpNinja.
Avoid multiple replies to the same tickets by knowing if any else is working on a ticket.
Answer customer queries swiftly like a ninja with our keyboard shortcuts.
With a single click assign members or add tags to multiple tickets.
Search emails, customers and conversations all at once with our advanced search.
Custom SMTP settings
If you want to use your own SMTP services, it's easy and simple with HelpNinja.
Your customers can let you know how you handled them by clicking the link in their email.
Group emails with tags, so you can find them easily later.
Filter spam emails with a click of a button and the system learns from your action.
Integrate your support from inside WordPress for your clients. It makes it a breeze for them to reach out to you.
Forward all your replies and emails to any other address. Works great if you are tracking your replies in your CRM.
API & Webhooks
Extend HelpNinja to your own needs. With our API you can pull conversations, reply to conversations and do more.
Forward in conversations
You can forward an email to someone outside of your team or to your any other software from a conversation.