A simple help desk built for WooCommerce

Delight your customers with WooCommerce data and focus

Image: Mailbox

HelpNinja powering Astra support since December 2018

Image: Astra

WordPress theme

Powering more than a million WordPress sites

Total Conversations
300,000
Satisfaction ratings collected
9,606
Team size
70
Try it free

no credit card required

Built by a bootstrapped company for small businesses.

A letter from the CEO

We are self-funded just like you. Why this is important for you?
We are not running behind fast growth and there are no VCs to rush our growth. So we focus on you and your business.
We are not here to sell our solution to you for us to grow, but to make sure our solution brings you growth.
We listen to you, your feature requests and things that may need a change. We are solely focussed on growing organically through you.
We take pride in making sure our solution fits your needs, not the other way around.

Image: founder Image: signature

Simple email and no ticket #’s

Your customers love simplicity. But as a team you need to manage multiple conversations. With HelpNinja on the backend it’s your team tool with features like internal notes, tags and assigning to your team members and on the front it’s a simple email for your customers, no complicated portals which need login.

Image: emailbox

Contextual support

Your WooCommerce customer details are listed on the right side, you know what order they are referring to without leaving the window. You can serve them with the right answer and resolve their issues without going back and forth. You can also know if they are repeat customers or not.

Image: collaboration

Satisfaction rating

I am sure you strive to give the best customer service, but hearing it directly from your customers makes all the difference. Get customer satisfaction on every interaction and let your team rejoice or work hard to win the customer’s heart.

Image: collaboration

Getting your team on board.

Image: emailbox
Assign conversations.

Assign conversations to the right team member and let them amaze your customers :)

Image: emailbox
Tags

Tags are like sticky notes where you can put them on conversations, which you can find a little later.

Image: emailbox
Reports

Check how your team is performing. And strategize ways to improve as a team.

Answer your customer queries on the go with our iOS and Android app

Image: emailbox

About us